Cleaning

Covalance for cleaning businesses

Answer every enquiry while you’re out on a job. Covalance reads what comes in by email, WhatsApp or your website’s form, drafts each reply for you to check, and sends only what you approve.

It sorts what comes in

Covalance starts with the kinds of message cleaning businesses get, and you can change them any time.

• Quote: A price for cleaning: regular, end of tenancy, deep clean or office
• Booking: Booking, moving or cancelling a clean, or checking availability
• Complaint: Something wasn’t right with a clean, or something was damaged
• Invoice or payment: A question about an invoice, a payment, a deposit or a receipt
• Other: Anything else

Workflows to start with

Switch one on in a click. Each step waits for your OK until you choose otherwise.

• Website enquiries

  Each message from your website’s contact form is sorted, and Claude drafts a reply for you to check and send.

• Urgent email to Slack

  Sorts every email by urgency and tells you in Slack about the urgent ones. Never replies to customers.

• Offer appointment times

  When someone asks to book a visit or a call, Claude drafts a reply offering free times from your calendar, for you to check and send.

• Chase overdue invoices

  When a customer’s invoice in Xero goes overdue, Claude drafts a friendly reminder with the amount and the link to pay, for you to check and send.

• Follow up finished jobs

  When a job in ServiceM8 is completed, Claude drafts a short thank-you to the customer, for you to check and send.

Drafts that know your business

Tell Covalance your prices, area and hours once, or let it read your website. Every draft uses them. For example:

Nothing goes out without you

At first every reply waits for your approval. When a step has proved itself, you can let it run on its own. Covalance may suggest it, but only you make the change.